ParcelBee is a Canadian shipping platform that helps businesses create shipping labels, compare available shipping options, manage orders, print labels, and track shipments from one place.
ParcelBee is built for online sellers, small businesses, retail stores, warehouses, fulfillment teams, and growing e-commerce brands that want a simpler way to manage shipping.
ParcelBee is designed primarily for business shipping. Account requirements may vary by service, but you can create an account and review the available options before purchasing a label.
Select Sign Up, enter your business and contact details, verify your email address, and follow the onboarding steps. Once your account is active, you can add shipment information and begin creating labels.
Any applicable account fees, subscription charges, or service terms will be shown clearly before you confirm a paid plan or purchase. You will not be charged without confirmation.
Log in to your ParcelBee account, select Create Shipment, enter the sender and recipient information, add the package size and weight, review the available shipping options, and confirm your selection. Your label will then be ready to download and print.
You will usually need the sender address, recipient address, contact details, package weight, package dimensions, shipment contents, and any optional reference information required for your records.
Yes. ParcelBee can support batch shipping workflows so you can upload or select multiple orders and generate labels more efficiently.
Available print formats may include standard letter-size documents and thermal-label formats. Choose the format that matches your printer before downloading the label.
Yes. Open the shipment from your dashboard and select the option to view or print the label again. Reprinting the same label does not create a new shipment.
Rates are generally based on the origin, destination, package weight, package dimensions, service level, and any applicable surcharges. The final available price is displayed before you purchase the label.
ParcelBee is designed to help you review available shipping services in one place so you can compare price, estimated delivery time, and service features before making a selection.
Dimensional weight is a calculated weight based on the amount of space a package occupies. A shipment may be charged using either its actual weight or dimensional weight, depending on the applicable service rules.
Yes. Additional charges may apply when the actual package weight, dimensions, address type, service area, or shipment details differ from the information entered when the label was created.
Billing information, label purchases, adjustments, and available invoices or receipts can be reviewed in the Billing or Account section of your ParcelBee dashboard.
An unused label may be eligible for cancellation or refund, subject to the applicable service rules and processing time. Open the shipment in your dashboard to check whether a cancellation option is available.
Yes. Depending on your account setup, you may be able to upload orders using a spreadsheet or connect a supported sales channel. Imported orders can then be reviewed and prepared for shipping.
Yes. You can review and update shipment details before purchasing the label. Always confirm the recipient address, weight, dimensions, and service selection before completing the shipment.
ParcelBee can store frequently used sender, warehouse, return, and recipient information to reduce repeated data entry and help speed up label creation.
Team access may be available depending on your account plan. Business administrators can manage user access and assign appropriate permissions where supported.
Open the shipment in your ParcelBee dashboard and select the tracking number. Tracking updates will appear as they are received from the delivery network.
Yes. You can copy the tracking link or include tracking information in your customer notification workflow. Available automated notification features may depend on your account setup.
Tracking may take time to appear after a label is created or a parcel is dropped off. Updates can also be delayed between scans. If there is no movement after a reasonable period, contact support with the tracking number.
Review the latest tracking details first. Weather, high shipping volumes, address issues, and service disruptions can affect delivery times. Contact ParcelBee support when additional investigation is required.
Keep the packaging, photos, proof of value, and shipment records. Contact support promptly with the tracking number and supporting documents so the available claim process can be reviewed.
Most delivery dates are estimates unless a specific guaranteed service is clearly identified. Delivery times may be affected by pickup cut-off times, weekends, holidays, weather, and other operational conditions.
Weight and size limits depend on the selected shipping service. Enter accurate dimensions and weight to view the options available for your shipment.
Restricted or prohibited items may include dangerous goods, illegal products, certain batteries, flammable materials, explosives, and other regulated goods. Always review the applicable shipping restrictions before creating a label.
Fragile items may be accepted by some services, but they must be packed securely. Use strong outer packaging, internal cushioning, and appropriate protection. Shipping fragile goods may be subject to additional limitations.
P.O. box availability depends on the selected shipping service and destination. Enter the complete address to see whether an eligible option is available.
International shipping availability depends on your account and the supported destinations. International shipments may require customs descriptions, item values, country of origin, and other documentation.
Go to Account Settings to update your contact details, business information, saved addresses, notification preferences, and other available settings.
Select Forgot Password on the login page and follow the instructions sent to your registered email address.
Use the Contact Support option in your account or the contact form on the ParcelBee website. Include your account email, shipment number, and a clear description of the issue to help the support team respond efficiently.
Provide the shipment or order number, tracking number, sender and recipient postal codes, relevant dates, screenshots, and any supporting documents related to the issue.
ParcelBee uses administrative and technical safeguards designed to protect account and transaction information. Users should also maintain a strong password and avoid sharing login credentials.