Frequently Asked Questions

ParcelBee is a Canadian multi-carrier shipping platform that helps businesses simplify shipping and returns. Compare shipping services, create shipping labels, schedule local pickups, generate return labels, and track shipments—all from one centralized dashboard.

ParcelBee is designed for eCommerce businesses, online sellers, retailers, warehouses, fulfillment providers, and businesses looking to simplify shipping across Canada. Whether you're shipping a few packages a day or managing high-volume fulfillment, ParcelBee helps streamline your shipping workflow.

With ParcelBee, you can:

• Compare shipping services from multiple carrier partners
• Create shipping labels in minutes
• Schedule local package pickups
• Generate prepaid return shipping labels
• Track outbound and return shipments
• Manage all your shipments from one dashboard

Creating an account only takes a few minutes. Once your account is approved, simply add funds to your wallet and start creating shipping labels.

Enter your shipment details, including the sender, recipient, and package information. ParcelBee will display available shipping services, allowing you to compare options and select the service that best fits your shipment before purchasing a label.

ParcelBee partners with multiple Canadian last-mile delivery providers, giving businesses access to a variety of shipping services through a single platform. Available carrier options may vary based on your shipment origin and destination.

Shipping rates are based on the shipment origin, destination, package weight, dimensions, and selected carrier service. ParcelBee makes it easy to compare available shipping options before purchasing a shipping label.

Yes. ParcelBee supports batch shipping, allowing you to import multiple orders and generate shipping labels more efficiently.

ParcelBee currently serves businesses in the Greater Vancouver Area (GVA) and the Greater Toronto Area (GTA). From these locations, you can ship to destinations across Canada using our carrier network.

We're actively expanding our service network, with Calgary, Edmonton, and Montréal currently in development.

Yes. ParcelBee supports domestic shipments across Canada. Available carrier services may vary depending on your shipment origin and destination.

Not at this time. ParcelBee currently supports domestic shipments within Canada only.

Yes. ParcelBee offers scheduled package pickup services for businesses throughout the Greater Vancouver Area (GVA) and the Greater Toronto Area (GTA). Our drivers collect your shipments directly from your business, making shipping easier and more convenient.

Pickup availability and any applicable fees may vary depending on your account and service area. Please refer to your account or contact our team for details.

You'll need the sender and recipient addresses, contact information, package weight, dimensions, and package contents.

Yes. Individual packages must not exceed 68 kg (150 lbs). Size limits may vary depending on the selected carrier and service.

Yes. Dangerous goods, explosives, flammable materials, illegal items, and other regulated products cannot be shipped. Additional restrictions may apply depending on the carrier.

Yes, but P.O. Box deliveries are only available through Canada Post.

Yes. ParcelBee allows businesses to create prepaid return shipping labels and send them directly to customers, making returns simple and efficient.

Simply generate a return shipping label through ParcelBee and send it to your customer. Once the customer ships the package, you can track the return shipment directly from your ParcelBee dashboard.

Yes. Return shipments can be viewed and tracked directly from your ParcelBee dashboard.

Every shipment includes a tracking number. ParcelBee displays tracking updates from the carrier directly in your dashboard, allowing you to monitor all of your shipments in one place.

Yes. You can easily share tracking numbers with your customers so they can follow the progress of their shipments.

ParcelBee uses a prepaid wallet system. Simply add funds to your wallet, and shipping charges are automatically deducted from your available balance whenever you purchase a shipping label.

ParcelBee currently accepts credit cards, WeChat Pay, Alipay, and Interac e-Transfer (EMT) for wallet top-ups.

You can add funds to your wallet anytime through the Wallet section of your ParcelBee dashboard.

Your wallet balance, payment history, and shipping transactions are available anytime in the Wallet section of your ParcelBee dashboard.

If a shipping label has not been used, it may be eligible for cancellation or refund according to the carrier's policy. Eligible requests can be submitted through your ParcelBee dashboard.